Rebtel Reviews
Rebtel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Rebtel has a 1.6 star rating from 135 reviews and 7% would recommend. Reviews show 82% unfavorable and many consumers report dissatisfaction with price level, discounts, and customer service.
Key Takeaways for Future Customers
- Rebtel reviews often mention billing and refund problems; expect issues with subscriptions and auto top up.
- Many users report calls failing or minutes not registering; app login and technical support are common hurdles.
- Customer service response is frequently slow or unhelpful when disputing charges.
Negative Feedback / Risk Areas
- Repeated customer complaints about double charges and unauthorized withdrawals.
- Requests for refund and withheld credits not resolved promptly.
- Calls not connecting, restricted accounts, and poor support for membership issues.
Positive Feedback
Some reviewers note the service is good to call when it works, though positive reports are limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Rebtel has a 1.6 star rating from 135 reviews and 7% would recommend. Reviews show 82% unfavorable and many consumers report dissatisfaction with price level, discounts, and customer service.
Key Takeaways for Future Customers
- Rebtel reviews often mention billing and refund problems; expect issues with subscriptions and auto top up.
- Many users report calls failing or minutes not registering; app login and technical support are common hurdles.
- Customer service response is frequently slow or unhelpful when disputing charges.
Negative Feedback / Risk Areas
- Repeated customer complaints about double charges and unauthorized withdrawals.
- Requests for refund and withheld credits not resolved promptly.
- Calls not connecting, restricted accounts, and poor support for membership issues.
Positive Feedback
Some reviewers note the service is good to call when it works, though positive reports are limited.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
The minute went to the number not a working number anymore
The reviewer tried to contact the company before posting this review.
The number provided to me, I can't make a phone call. The number is from Sweden. How can I contact customer?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
They cut from out without reason 37 euro
They cut my bank account with out reason 16.46 two time with out reason can you refund my money please ok
Preferred solution: Full refund
Ski, Akershus
Den sier tom av minutter, men jeg har 72 minutter i kontoen
The reviewer tried to contact the company before posting this review.
72 minutes left, but it seems like I have no minutes, that is why I can't call. I need any support to solve the problem.
- Alt
- Alt
Preferred solution: Full refund
User's recommendation: Ss
Manchester, England
I try call but he show sorry no call another buy i have 2241 mins free
The reviewer tried to contact the company before posting this review.
I try to call Pakistan. I have 241 minutes left, but then I try to call and it shows, 'Sorry, no call to another.'
So kindly help me.
I'm very worried.
Please help me.
- Kindly refund my pay
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
I bought a package but was charged...
The reviewer tried to contact the company before posting this review.
I bought a package but was charged twice. In this situation, what should I do? How can I get this money back?
Preferred solution: Full refund
User's recommendation: please can you check
Crawley, West Sussex
My issue hasn’t been solved.
The reviewer tried to contact the company before posting this review.
- - One £5 transaction was unsuccessful; no top-up credit received.
- - Refund £5 or add top-up credit; receipt attached; issue unresolved.
I have tried countless times to explain to your support team that I made 3 transactions but the first ONE wasnt unsuccessful before making two more successful ones but they are not listening.
They keep talking about the 2 successful transactions, I am talking about the ONE unsuccessful transaction which £5 was taken out of my account but I did not received my top up credit.
Now, you can either refund my £5 or add a top up credit to my Rebtel account.
I have been a valuable customer and I am so disappointed that this issue is taking so long to be resolved.
I have attached the receipt of the ONE unsuccessful transaction.
I really hope you understand and get this sorted as soon as possible.
Kind regards
Nikki
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sofia, Sofia-Capital
Terrible!! Scam!!
- - -Calls to business numbers have limits and aren’t guaranteed.
- - -Limits were not disclosed before purchase; refunds and unused credit were not offered.
simple: avoid using them!!!
The service repeatedly failed for the numbers I needed to reach. Only after I complained did Rebtel explain that calls to business and switchboard numbers have significant technical limitations and cannot be guaranteed to work. This was not something I was made aware of before purchasing credits. Had this important limitation been clearly disclosed, I would never have purchased the service.
I contacted customer support multiple times and escalated my complaint to a supervisor. Throughout the correspondence, Rebtel acknowledged that I may not have been aware of these limitations before buying the service. Despite that, they refused to offer any meaningful remedy and relied exclusively on their 90-day refund policy. What I found most frustrating was not just the refusal to refund the full purchase but the refusal to return even my remaining unused credit of 4.14.
Instead of considering the circumstances, every response ultimately came back to the same policy, even after they accepted that I had not been properly informed about a significant limitation of the service. I tried repeatedly to resolve this matter directly and in good faith before considering any public review. Unfortunately, I was left with the impression that customer satisfaction takes a back seat to rigid policies, even where a customer receives little or no practical value from the service.
Based on my experience, I cannot recommend Rebtel. If you are considering using it, make sure you fully understand all of its technical limitations before spending your money.
- Non
- Evrything - scammers
Preferred solution: Full refund
User's recommendation: DO NOT USE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, Luton
I spend 7 pound in my *** card but the Pakistani minte are not show
The reviewer tried to contact the company before posting this review.
You take 7 pound in my *** account but not giving me Pakistani minte I want to speak my parents but
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Glasgow City
Top up
I topped up a Zimbabwe number twice by mistake for this number 077305****. Can I be refunded for the second top-up?
Can I get a contact number?
My contact number is 0790844****. Can I get a call?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dunfermline, Fife
I paid for credits uising my other...
The reviewer tried to contact the company before posting this review.
I paid for credits uising my other number +447788****11 but I could not use the credits because it said the number was not registered. I then tried the call using +447944****44 but still could not make a call. So why was the money taken if I could not make a call
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Can't make calls
The reviewer tried to contact the company before posting this review.
Could not log in to my account and can't make calls. I need you to fix this as soon as possible. I am waiting for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ely, Cambridgeshire
Why are you taking my money
The reviewer tried to contact the company before posting this review.
To change phone number I want to call South africa I gave a new number and you have my old number I do not use anymore pleas gelp immediately because you are using the phone number I do not use anymore and now when I call you cannot put me through to my relatives who are in SOUTH AFRICA kindly help.
Preferred solution: To give you my latest phone numver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
You are taking money out of my account and doing nothing
The reviewer tried to contact the company before posting this review.
It is unfair practice to take money out of my bank account and give 0 service please contact me as soon as possible
- I dont know
- Im trying to reach a person
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stoney Creek, Ontario
I canceled this application , no take any money from my credit card
The reviewer tried to contact the company before posting this review.
My phone number is 289 244 ** **. I haven't had this application for 3 months, and I cancelled a long time ago. Don't take money from my credit card.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
Initially... it was $10 for any call ( cell phone or land phone) unlimited call and text... but now you are charging $10 almost all call.
The reviewer tried to contact the company before posting this review.
Pls reimbursement my all charges other than $10 every month.
I need my money back. Please call to my back.
Dallas, Texas
Double charge for monthly subscription
The reviewer tried to contact the company before posting this review.
I've used Rebtel for many years and never had a similar problem of double charge with the company. I hope they resolve the issue promptly.
I was charged $14.99 for a monthly subscription on August 29th and also charged $17 for a monthly subscription on August 30th. Those are two subscriptions in August.
- Refund
- Difficult to get a response from rebtel
Preferred solution: Full refund
User's recommendation: Be sure of what you are paying for.
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