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Contact Rebtel Customer Service

How to Reach a Person at Rebtel

Verified Contact Information

Customer Service:

  • +4 673 386 6991
Send Message

Customer Service:

support@rebtel.com

Media:

press@rebtel.com
Press Inquiries

Rebtel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Rebtel Phone Number
+4 673 386 6991
Average Hold Time
More than 30 min
Most Popular Rebtel Email Address
support@rebtel.com
Rebtel Live Agent Availability
44% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Rebtel Customer Service Rating
2.7 out of 5
View full overview

How to Contact Rebtel Customer Service?

Rebtel customer service phone number is 4 673 386 6991. You can call this support number to get general information about the company, find out data about payment details, check the status of your subscription plan or choose the option you need in your case. To resolve technical issues, use the indicated rebtel customer service number. The customer care department is available 24/7 and can provide you with support in different languages. Choose the language after the first signal. Sometimes the customer service line can be overloaded with calls. In such a case, you can call later or tend to the other communication method.

Download the rebtel mobile app from the App Store or Google Play. Create the account or complete the login procedure. After that, you can manage your account, check orders, and subscriptions, and receive information about new offers and discounts. To contact the customer representative, you have to use the Rebtel live chat.
You can launch the chat conversation by pressing the red circle on the main page of the application. The online chat is operated by the AI bot and is accessible in several languages. Thus, the responses will appear promptly. Clients can change the settings and the notifications will inform them about the new message in the chat.

To get in touch with the Rebtel contact team, open the website and scroll down the page. Press Contact Support to review the channels of communication with the representatives. You can log in to the account and the system will insert your contact details directly to the online request. The other way is to send the request without the registration. After that you will see the online table. Choose the topic, indicate your name, and email and describe the message. Submit the request and the support team will reach you in a few days.

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Contact Information

Rebtel Website:

Rebtel Help Center:

Corporate Office Address:

Rebtel Networks AB
Jakobsbergsgatan 16
Stockholm, Stockholm 111 44
Sweden

How Customers Rate Rebtel Support?

2.7 / 5
Poor

Based on 4.4K calls to Rebtel customer support through PissedConsumer.com and 12 survey responses.

Total Calls
4.4K
Issues Resolved
12%

Why Customers Call Rebtel?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 36%
  • Payments and Charges 21%
  • Account 13%
  • Product/ Service 7%
  • Activation/ Cancellation 6%
  • Request for Information 6%
  • Refund 2%
  • Shipping and Delivery 2%
  • Staff 2%
  • Return/ Replace 2%
  • Cards 2%
  • Website/ Application <1%
  • Payments & Transfers <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

36%
  • "Quiero canselar el servicio"
  • "Money"
  • "Cobros indebido"

Payments and Charges

21%
  • "Stolen credit"
  • "Credit check"
  • "I did pay for credit and it's not reflecting on my account"

Account

13%
  • "Having difficulty in signing up"
  • "Because they are taking money from my account which I am not using it I want them to stop it please"
  • "I did top up still showing no balance can't make calls"

Product/ Service

7%
  • "Problem in purchase"
  • "I want to get connected internationally"
  • "Product not delivered"

Activation/ Cancellation

6%
  • "Cancel auto top up"
  • "My phone number is 289 244 ** ** , I have been cancelled my service 3 months ago and you are taking my money why ?"
  • "To cancel my Rebtel subscription"

Request for Information

6%
  • "To talk about the bill"
  • "Have questions to ask"
  • "Asking questions regarding my Rebtel credit"

Refund

2%
  • "Refund"
  • "Need refund money"
  • "Refund payment"

Shipping and Delivery

2%
  • "Top up not delivered to receiver"
  • "I send my husband top up about 10 minutes ago he has not received"
  • "I top up but I didn't receive my top up"

Staff

2%
  • "I dont need your service any more"
  • "I hope this message finds you well. I recently signed up for your service and made an initial payment of £1 to make calls to Nigeria, but I was unable to make any successful calls. Hoping it was a limitation of the trial,"
  • "Hablar costumbres service"

Return/ Replace

2%
  • "Lost phone, want to change number and transfer my service to a new number please"
  • "Change Number"
  • "Change card"

Cards

2%
  • "My card is being charged even when it is not on auto pay"
  • "Hallo dear sir I didn't send money why your self send to money to Afghanistan I don't use today my telefoon you send money Frome my card you send to money Frome number to Afghanistan why you do self"
  • "I spend 7 pound in my *** card but the Pakistani minte are not show"

Website/ Application

<1%
  • "No puedo intalar la application"
  • "I can not download App again on my phone"
  • "App not working"

Payments & Transfers

<1%
  • "Send money"
  • "Money transfer"

Claims & Legal Issues

<1%
  • "Claim"

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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