Contact Rebtel Customer Service
How to Reach a Person at Rebtel
Verified Contact Information
Customer Service:
-
+4 673 386 6991
Rebtel Emails:
Customer Service
Media
Press Inquiries
Rebtel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Rebtel Phone Number
+4 673 386 6991
Average Hold Time
More than 30 min
Most Popular Rebtel Email Address
support@rebtel.com
Rebtel Live Agent Availability
45% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Rebtel Customer Service Rating
2.7 out of 5
Call Volume by Day
View full overview ›
Rebtel Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Rebtel Phone Number | +4 673 386 6991 |
| Average Hold Time | More than 30 min |
| Most Popular Rebtel Email Address | support@rebtel.com |
| Rebtel Live Agent Availability | 45% of callers successfully reach a real person |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Rebtel Customer Service Rating | 2.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 87% phone, 13% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Rebtel | Phone number, email or first and last name |
Call Volume by Day
Contact Information
Rebtel Website:
Rebtel Help Center:
Corporate Office Address:
Rebtel Networks AB
Jakobsbergsgatan 16
Stockholm,
Stockholm
111 44
Sweden
Summary of Rebtel Customer Service Calls
4.1K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rebtel?
Payments and Charges Question:
- “Transaction that didn't go through”
- “I have not been using Rebtel for years but I still get charged a monthly fee. I don't want to pay for something I am not using. Please stop charging my card.”
- “Recharges”
Account Question:
- “Want to log in to my account”
- “You need to transfer my money in my account”
- “Account”
Activation/ Cancellation Question:
- “Cancel an account”
- “To activate my account”
- “Cancelling subscription”
Product/ Service Question:
- “Complaint”
- “The system doesn't allow me to call from the alp”
- “My rebtel is not working”
Request for Information Question:
- “Can’t speak to customer service”
- “Need help”
- Trying to update numbers in my account.
Refund Question:
- “Refund”
- “Refund payment”
- “Need refund money”
Staff Question:
- “I dont need your service any more”
- “I hope this message finds you well. I recently signed up for your service and made an initial payment of £1 to make calls to Nigeria, but I was unable to make any successful calls. Hoping it was a limitation of the trial,”
- “Hablar costumbres service”
Shipping and Delivery Question:
- “I haven't received confirmation yet but my card”
- “Top up was of £4.00 but not received yet”
- “No puedo agregar una targeta de pago”
Return/ Replace Question:
- “Number change”
- “I want return back my money”
- “I change my debit card n I to to put in the new one assist pls”
Cards Question:
- “Hi,sorry I filled in the card incorrectly,please refund it”
- “Regards international calling card”
- “Not excepting my card for top up”
Website/ Application Question:
- “No puedo intalar la application”
- “I can not download App again on my phone”
- “App not working”
Other Question:
- “Problem to call”
- “Top up send by mistake”
- “No Sint”
Compare Rebtel Customer Service To
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