Rebtel
Reviews and Complaints
Phoenix, Arizona
NO Customer Service! Can't Cancel!
- - Monthly charges continued after the trial with no calls.
- - Cancellation unavailable; email not recognized.
- - No phone support or cancel option.
I signed up to try this company for international calls, after one month trial was over, where I did NOT make any calls, they continue to take money out of my account every month, When I saw this I tried to cancel and there is NO way they allow me to cancel, because they say they don't recognize my email, although they respond to my emails. There is NO person to talk to and NO way they allow you to cancel!! Stay away from this company!!!
User's recommendation: Stay Away!!!
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Verified Reviewer |
Chiang Rai, Chiang Rai
Resolved: Only Encounter With Rebtel's Support & I don't Want To Go Through That Again.
- - They replied quickly by email and granted access.
- - I registered anew using my wife's number.
- - I deleted data before travel due to risk of losing my phone.
They tried to fix one account. But in the end I just crewated new accounts for the new numbers I had.
I lost a couple of USD but it was not worth chasing them.
USe this site to find their contact details and ping them directly. Their web site did not reveal contact info.
My wife's account was in the same state, but then I realised I could simply register anew with my wife's number. This stranded about USD 2, which I can live with.
So we're "back in business".
The timing was quite bad, as I was hit by a cascading set of dependencies just before I went abroad for two weeks. The country I visited can coerce you to give up your phone without what I would call due process, so I deleted a lot of stuff. I should have got a second phone.
Lesson learned.
Before leaving I deleted the password manager on my 6yo phone.
I tested reinstallation and found Android 11 is too old for the Google Play Store version. Urk!
Hyattsville, Maryland
Unable to make calls
Calls do not connect. I have 45 dollars in credit, so I don't understand why the calls are not going through.
Preferred solution: To resolve the issue
Southwark, Southwark
Issues
I am call my husbands uk number but he is in Sierra Leone. Am not been connected.
I need help to connect. The number is 0771387****.
But he is out of Britain. He is in sierra leone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Cancel service and Refund money
I just downloaded the apps for testing and never used them, but they charged me $12. I am not happy with the service, so cancel the service and refund my $12.
Preferred solution: Full refund
Lehigh Acres, Florida
Recarga móvil
Hola, en el día de ayer usé una recarga móvil a un familiar en Cuba y no la han recibido. Por favor, necesito saber qué sucede.
Preferred solution: Full refund
Brighton, Brighton And Hove
Cant make calls
- - I registered my phone with Rebtel over a year ago.
- - I can no longer make calls because my number is not registered.
I regustered my phone with rebtel over a year ago and has been making international calls and sending dat bundles to my family but now i cant make calls as my number is said to be not regustered which is strange
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Verified Reviewer |
Atlanta, Georgia
Cancel membership
I need to speak to someone to cancel the membership today I purchased one time and they still charging me a dont want it any more
Preferred solution: Full refund
User's recommendation: Pick up the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Incomplete Balance Sent Through Top Up
Dear Sir or Madam,
I am reaching out to request assistance regarding a transaction I made. I sent $10.49 to the number +93 0745****22 (AF 575) in Afghanistan on December 8, 2025, at 11:14 AM. Unfortunately, it was received at AF 546 instead of AF 575.
I would appreciate your help in resolving this issue.
Thank you!
Newham, Newham
Get my refund
Not sending me any credit which I have paid £5. Cant get contact no on the website. On line chats available for customers so inconvienuent.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me extra and no one answered the phone
I was charged twice for the same $10 credit product, resulting in a total charge of $20. Please see the attached photos for reference
- Expensive and tricky thing about rebtel is putting auto recharge absolutely disgusting
Preferred solution: Full refund
User's recommendation: I will stop them if they want use Rebtel, I would not recommend them
Manchester, England
The charge me every minute
I have minute to call Ethiopia when trying to call again the charge me cat money every moment please I need refund my money
Atlanta, Georgia
Nothing cancel the membership
I dont need the service anymore thanks because my brother in Dominican Republic is not getting the service anymore and they charging me for it
London, England
Subscription
The subscription was trying to take money twice. I think you need to improve a little bit on the unlimited part
The service is good.
User's recommendation: It’s a good app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need refund
I mistakenly subscribed monthly and they deducted money from me three times and I didn't use it. So if they can refund the money back for me.
Preferred solution: Full refund
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ME TOO . BAD CARD